The same five questions - drafted for you, never answered for you.

Opening hours. Do you cover my area. Roughly what does it cost. Most enquiries aren't really questions - they're the same handful of questions, arriving at 9pm when nobody's there to answer them.

What sits behind your enquiries never talks to a customer directly. It reads what's come in, and gets a reply ready in your inbox for you to check and send yourself.

Phase 1 - sorting what's routine from what isn't

1. The enquiry lands. Website form, email, or a messaging inbox - wherever people actually get in touch.

2. The agent reads it against what it knows. Hours, prices, service area, what you do and don't do - kept accurate because you're the one who keeps it updated, not scraped from guesswork.

3. It sorts, it doesn't decide. Routine question with a confident draft, or something that actually needs your own words - the agent tells the difference instead of pretending it can handle everything.

Phase 2 - nothing goes out unchecked

4. Every reply is a draft in your inbox. Not sent, not visible to the customer - sitting there for you, same as an email you'd written yourself and not yet hit send on.

5. A quick approve, not a rewrite. Once you trust the routine ones, checking them takes seconds - a glance and a tap, not typing the reply from scratch. But you still send it, not the agent.

6. Anything with judgement in it waits for you. A complaint, a price negotiation, anything emotionally loaded - the agent flags it and leaves the reply blank. That's still your conversation, in your words.

Why it never talks to the customer directly

It would be easy to have this answer people on the spot. I don't build it that way, and I wouldn't recommend it. A reply that goes out under your name should sound like you and mean what it says - a draft that you check and send yourself keeps the judgement where it belongs.

Worth saying plainly: this is shown as a simple version. The same pattern can be built simple or pushed a lot further - more sources it watches, more it can draft, more it checks before handing back to you - depending on what your business actually needs.

Wondering if this needs new software first? Usually not - here's how that actually works.

What the £199 buys, and what it doesn't

The Working Diagnosis buys the plan for your version of this - which questions actually repeat, what "confident" should mean for your business, and where you want to sit in the loop. Not the build itself. The report is yours to keep either way. If we go further, the £199 is credited off the first invoice.