A conversation is free.
£199 buys the Working Diagnosis - the plan for your version of this.
Building and running it starts from £399/month.
A new client's ready to start, the retainer's agreed - and the file sits open for a week because nobody's chased the passport copy and the utility bill you need before you can actually open the matter.
An agent can request what's needed, track what's arrived, and chase what isn't - so a file's ready the moment it's complete, not whenever someone remembers to check.
It never touches the legal work, and it never decides what counts as acceptable ID. Here's why that line stays exactly where it is.
ID, proof of address, the signed engagement letter.
Checks against your standard onboarding checklist.
A reminder for whatever's still missing.
1. Request what's needed. When a new matter opens, the agent sends the standard request - ID, proof of address, the engagement letter to sign.
2. Track what's arrived. Everything's checked off against your firm's own onboarding checklist as it comes in.
3. Draft the chase. Anything still outstanding gets a drafted, polite reminder - not sent automatically.
What's in, what's missing, what's drafted to chase.
Approve the reminder, or edit it first.
"Does this count as valid ID" is never guessed - always flagged.
4. You check the queue. A clear view of what's arrived, what's still missing, and the drafted reminder for each.
5. One approval sends it. Approve as written or edit it - nothing goes out on its own.
6. Any judgement call waits for you. Whether a document is acceptable, whether something looks off, whether a client needs an exception - that's a professional judgement, and it's never made by the agent.
AML and client due diligence checks are a compliance judgement, not an admin tick-box - and that judgement is yours, not something to hand to an agent. What it does instead is the part that's pure admin friction: asking, tracking, and chasing, so a file is complete and ready the moment it can be, and the actual review is the only thing left for you to do.
Worth saying plainly: this is shown as a simple version. The same pattern can be built simple or pushed a lot further - more sources it watches, more it can draft, more it checks before handing back to you - depending on what your business actually needs.
The Working Diagnosis buys the plan for your version of this - not the build itself. The report is yours to keep either way. If we go further, the £199 is credited off the first invoice.
If onboarding is the thing slowing new matters down, send a note. I reply myself, usually within a working day. We'll work out whether this is worth doing for your business. Happy to talk after 6pm or at a weekend if that works better - within reason, I'll fit round you.
Send a note - I reply within a day